Account and data deletion
Delete your IT Siesta account
You can request permanent deletion of your IT Siesta account and associated personal data. This applies to the IT Siesta website and apps, including Android and iOS. You do not need to sign in or install the app to submit a request.
How to request deletion
- 1. Email ping@itsiesta.com from the email address registered to your IT Siesta account.
- 2. Use the subject IT Siesta account deletion and state that you want your account and associated personal data permanently deleted.
- 3. We will verify account ownership and process your request. If you cannot access your account email, contact the same address for help verifying ownership.
Never send your password, passkey, or sign-in codes. Uninstalling the app does not delete your account.
What we delete
- Account and profile: your account email, display name, avatar, profile information, preferences, and sign-in credentials stored by IT Siesta.
- Access and notifications: server-side passkey credentials, app access tokens, push notification registrations, and account notification records.
- Messages and invitations: your direct conversations, messages you sent, groups you own, unused invite links, private invitation labels you created, and personal details attached to your accepted invitation.
- Other member data: your read states, blocks, safety reports involving your account, and Android tester profile, projects, participation, and feedback associated with your account.
Deletion is permanent and ends your access to the network. Passkeys saved on your device or in a password manager may need to be removed there manually.
Deletion timeframe
We delete your account and the associated data listed above from our active systems within 1 day after verifying that you own the account. We send you an email confirmation when deletion is complete. If we need additional information to verify ownership, we will contact you at the email address used for your request.
What remains
Residual copies in backups, technical and security logs, and support correspondence, including your deletion request and confirmation, may be retained for up to 90 days after account deletion. These records are used only for recovery, security, and handling your request, and are deleted or anonymized by the end of that period.
Deleting your account does not delete the accounts of people you invited or change their member codes. Invitation slot and tree identifiers may remain for as long as the related memberships exist, with your account link and personal invitation details removed.
Copies that other members have saved outside IT Siesta, such as screenshots or received emails, are outside our control.